Terms & Conditions

The present website www.lumr.com (hereinafter, the/our “Website”) is owned and operated, as joint controllers, by the following companies (hereinafter the “Companies” or “We”):

LUMMER AI SYSTEM LLC which is a private company with the registered TAX ID number 42-2228006, and its registered office at 400 N ASHLEY DR SUITE 1900 TAMPA, FL 33602 and contact email: info@lumr.com.

These Terms and Conditions explain the conditions for purchasing the services offered on this Website.

The User's express confirmation of contracting any of the subscription plans for the services offered on this Website, as well as the introduction of their payment information, constitutes a clear affirmative action of the User of its acknowledgement and acceptance of these binding Terms and Conditions. Once the payment of the subscription plan selected is successfully completed, which is confirmed by email, the User acquires the condition of Customer (hereinafter, “Customer”).

The Company reserves the right to update these Terms and Conditions, in accordance with new legislative and/or jurisprudential requirements and/or business needs or interests, at any time and without prior notice to the User and/or Customer. The updated version of these Terms and Conditions will be effective immediately, as soon as they are published on this Website.

These Terms and Conditions are permanently available on the present Website so that the Users and/or Customers can consult them at all times.

For any doubt or question related to these Terms and Conditions, you can contact us by sending an email to info@lumr.com or through the contact page.

This Website does not provide legal advice, does not constitute a lawyer referral service, and is not affiliated with any court, notarial body, or governmental agency. The Services offered through this Website do not replace a licensed attorney, notary, or other qualified professional under any circumstances. The Company is also not an accounting firm, tax adviser, government agency, or other professional-services provider, and does not provide tax, accounting, financial, immigration, employment, nor any other professional advice.

The Company does not review, control, or verify the accuracy, completeness, or correctness of any document created, edited, converted, filled in, or otherwise generated or processed through the Services, nor does it warrant or guarantee the legal validity of any such document, including documents intended for official, notarial, administrative, or governmental use. The User and/or Customer takes sole responsibility for the content, accuracy, and use made of any document obtained through the Services.

The formal and legal validity requirements applicable to a document may vary depending on the country, State, or jurisdiction in which it is intended to be used, and may change over time. It is the sole responsibility of the User and/or Customer to identify and verify such requirements and to adapt the document accordingly before using or submitting it. If the User and/or Customer has any doubt as to whether a document is fit for their particular purpose or jurisdiction, we strongly encourage them to consult a licensed attorney or other qualified professional.

This Website offers its Users and/or Customers the following services:

• PDF editing services including, but not limited to: (i) Conversion & Compression, (ii) Split, (iii) Convert from PDF, (iv) View and Edit PDF, and (v) Convert to PDF.
• Filling in PDF forms through form field recognition, automatic form filling, and support for interactive form elements.
• To be able to store your creations in your account and to review them as many times as you wish, without the file being modified.
• Download the creations in PDF format and in high quality.
• AI-assisted document interaction provides features to enhance the understanding of PDF documents, specifically including automated PDF summary functions and PDF translation into the user's chosen language, all under the user's explicit control.
• 24/7 multilingual Customer Service, which can be contacted by different means, which are duly indicated in the “Customer Service” section of these Terms and Conditions.

Remarks

• The User and/or Customer must be the owner or to be in possession of the appropriate authorizations in regards to the information contained in the PDF uploaded to this Website. The Company disclaims all liability for non-compliance with this requirement.
• AI-powered features on this Website are enabled through an AI Gateway, which acts as a technical intermediary between our application and the underlying AI model providers. When you use AI features, the content you submit is transmitted to the AI Gateway and then to the relevant model provider for processing.
• The Company does not review, verify, or guarantee the correctness, completeness, or legal validity of any document created, edited, converted, or filled in through the Services, nor of any content generated by our AI-assisted functionalities. Please see the “Disclaimer” section of these Terms and Conditions for further information.
• The Company is not affiliated with, endorsed by, or sponsored by the IRS, USCIS, the U.S. Department of State, or any other government agency, unless expressly stated. The Company may identify the version date of a government form loaded into the Services and will use commercially reasonable efforts to keep commonly used government forms current. However, government forms and instructions may change, and the User and/or Customer is responsible for confirming on the relevant official government website that they are using the correct and current form for their purpose.
• The Company does not guarantee that a completed form will be accepted by any agency, employer, payer, counterparty, or other recipient. Acceptance may depend on facts outside the Company's control, including the User's information, eligibility, supporting documents, signature requirements, delivery method, and applicable agency instructions.

In order to access the Services offered through this Website:

• The User must be an adult with legal capacity according to the laws and regulations of your place of birth/residence.

The prices for each service and payment plans available will be displayed on the payment page of this Website and a payment confirmation email with the details of the subscription plan purchased will be sent to the Customer. Customers will pay the applicable fees in the currency available at any given time. By entering the payment information, the User (Customer) expressly confirms their agreement with said prices and these Terms and Conditions.

The following purchase options and plans are currently offered:

• The Monthly Subscription Fee, renewable every four (4) weeks for as long as the Customer remains subscribed to the Services (the "Monthly Subscription Fee"). This subscription plan offers an Initial Free Trial Period, which gives Users access to paid functionalities for free during the initial 24h period. Upon expiration of the Initial Free Trial Period and unless cancelled by User before such expiration, User will be charged the applicable Monthly Subscription Fee as defined in these Terms and Conditions and on the Website.
• The Annual Subscription Fee, one-off payment for a full year (12 months) of subscription. This subscription plan shall be automatically renewed if not cancelled by the User before the last day of the last month of the subscription period (month 12) (the "Yearly Subscription Fee").
• The Single Document: a one-off payment that allows Users to download only the document currently being edited. This is not a subscription plan, thus, no further nor recurring charges will be made. This payment does not include nor give access to any other paid functionalities.

Remarks

• When you purchase a subscription to our Services, you agree to automatic or recurring billing.
• The Subscription Plan fees may differ depending on your location, as the plans may be priced in local currencies.
• The payment confirmation emails contain a detailed explanation of your subscription plan, as well as instructions on how to unsubscribe. You can also check the "Cancellation of a Subscription plan" section below these Terms and Conditions.
• The Company reserves the right to update the subscription plans offered at any time and their details based on its business goals, interests, strategy, and needs, without prior notice to Users and/or Customers. The new costs will be effective immediately, as soon as they are published on this Website, without prior notice to Users and/or Customers. However, Customers who have already paid and are using one of the subscriptions will not see their conditions affected. The new terms of subscription plans and rates will apply at the end of their current subscription.
• The only methods of payment accepted shall be those indicated on this Website and/or its payment page.
• Please note that the debit/credit card used in the payment must be yours and you must be the legitimate holder of it. The Company will not assume any responsibility if you are not the legitimate holder of the card, since this circumstance is beyond our reasonable control. However, if necessary, the Company will provide appropriate cooperation to the Customer and/or law enforcement and/or judicial authorities, for the detection and/or investigation of fraudulent operation(s) linked to the debit/credit card used to make payment for the Services offered.

Please be aware that the Company will not be liable and no claims will be made to the Company if suspension or termination of membership to our Services take place for the reasons above stated.

• The Company is not responsible for any fees incurred by Customers’ bank, including currency exchange fees or surcharges, and will not provide compensation or refund for any surcharges levied by the Customer's bank or card issuer.
• Despite having the correct internal security protocols regarding fraudulent use of payment methods, in no case can we assume responsibility for the User’s lack of security measures in connection with the custody of the Customer’s payment credit/debit card and security keys and/or passwords, since this circumstance is beyond our reasonable control. We will not be responsible for fraudulent use, although we will make our best efforts to avoid this situation from occurring.

As the Merchant of Record, the entity responsible for processing and charging the costs of the subscription plan you selected is:

• LUMMER AI SYSTEM LLC, a company with EIN/Tax ID number 42-2228006, and registered office at 400 N ASHLEY DR SUITE 1900 TAMPA, FL 33602 and contact email info@lumr.com.
• LUMR SOLUTIONS SL, a company with the registered TAX ID number ESB67308171, and registered office at 12 Av. del Litoral, Barcelona, Barcelona, 08005, Spain and contact email info@lumr.com.

All Merchants of Record will make and manage the collection of the total costs of the chosen subscription plan offered on the present Website and, where appropriate, refunds made and/or requested by the Customer.

Please see the "Refund Policy" section of the present Terms and Conditions for further information.

All Merchants of Record have put in place the maximum measures to ensure the reliability and security of communications and interactions between the Users and/or Customers and this Website in a completely secure manner. In this regard, please note that the payment information is transmitted directly through a secure connection to the information systems of our payment service provider(s). We only have access to partial payment information.

Merchants of Record will be responsible for issuing invoices for the costs of the chosen subscription plan, when requested by the Customer. The Customer expressly authorizes all Merchants of Record to send invoices in electronic format, although the Customer may also indicate their wish to receive a paper invoice, in which case we will send it in this format to the postal address indicated by the Customer.

In accordance with the applicable laws and regulations, the Customer withdrawal right does not apply because this service is automatically consumed by the User/Customer at the time of use.

Notwithstanding the foregoing, the Customer can cancel the subscription plan purchased, as indicated in the section below: "Cancellation of a Subscription plan".

Customers can cancel the subscription plan purchased at any time before the beginning of the following billing period.

Customers can cancel the subscription plan in the following ways:

• By accessing their personal account. The Customer will only be able to access their account by logging in using their credentials, and once inside their profile, they will be able to choose the “Cancel Subscription” option in order to cancel their subscription plan.
• By contacting us so that we can process your request: writing an email to info@lumr.com or filling out our Contact Form.

Remarks

• The cancellation of the purchased subscription plan must be made by the Customer themself (not by a third person, on their behalf).
• The User may be required to provide the reason why they are canceling the purchased subscription plan for feedback purposes only. Providing a reason is optional and will not delay, condition, or otherwise affect the processing of the cancellation request.
• Upon the Customer’s cancellation request, appropriate measures will be applied to avoid new charges to the Customer.
• Likewise, the Company reserves the right to provide promotional offers to Customers on our Services as per our sole discretion before terminating a Subscription Plan (e.g. discounts, upgrades or changes of subscription plan).

In connection with our Services

• If the User decides to stop using our Services and declines an offer, they will get an email confirming that we have received their request to unsubscribe and the request has been processed. The e-mail will also mention the date on which your subscription will be terminated.
• If the User chooses to accept an offer instead of unsubscribing, they will receive two emails. The first email will confirm the cancellation of their previous subscription plan, and the second email will confirm their selection and payment for the new subscription.
• The cancellation of a plan does not imply the closing of the Customer’s Personal Account. The Customer will be able to access their Personal Account at any time, but if they wish to enjoy the functionalities and Services offered, the Customer will have to purchase a subscription plan again.

Please note that if the Customer disputes a payment with their bank or card issuer instead of contacting us first, the Company may suspend or close the account while the matter is investigated. Please, see the “Chargebacks and Disputes” section of these Terms and Conditions for further information.

The Company (nor any of its Officers, directors, and employees) will not assume any responsibility for the following circumstances that are beyond our reasonable control, such as:

• The Customer is not an adult nor has the legal capacity to contract the Services offered through this Website in accordance with the laws and regulations of their birth/residence country or state. The Company will not assume any responsibility for access to this Website by Users under the required legal age according to their country’s applicable laws and regulations, this being the sole responsibility of their parents and/or legal guardians to exercise adequate control over the activity and/or use of the Internet by their dependent minors; nor for preventing their access to websites whose content is not suitable or recommended for minors, or the sending of personal data without the prior authorization of their parents or legal guardians.
• Our service is not a professional service and should not be relied upon as a substitute for professional advice. Our service is intended for informational purposes only and we do not guarantee the accuracy or completeness of the information provided. By using the service, you acknowledge and agree that we shall not be held liable or responsible for any damages, losses, or expenses incurred as a result of your use of the service. You agree to hold the Company harmless from any and all claims, liabilities, and expenses arising from your use of the service.
• No legal validity or lawful-use warranty: The Company does not provide legal advice and does not warrant, guarantee, or represent the legal validity, enforceability, or suitability of any document, contract, or other content created, edited, or generated by the User through the Services. The User and/or Customer is solely responsible for verifying that the use of the Services, and any document or content produced through them, complies with the applicable laws and regulations of the relevant jurisdiction, and for seeking independent legal advice where necessary. The Company shall not be liable for, and disclaims responsibility for, any claims, damages, losses, fines, or legal proceedings arising from the Customer’s illegal, unauthorized, fraudulent, or otherwise improper use of the Services. This disclaimer applies equally to documents intended for official, governmental, administrative, or notarial use, and to any document that resembles or is based on an official or government-issued form; the Company does not warrant that such documents will be accepted, valid, or produce any particular legal effect before any authority or third party.
• Jurisdiction-specific requirements: The requirements for a document to be considered legally valid, complete, or fit for a specific purpose may vary depending on the country, State, or jurisdiction in which it is intended to be used, and may change over time. The Company does not verify, and shall not be liable for, whether a document produced through the Services meets the requirements of any specific jurisdiction. It is the sole responsibility of the User and/or Customer to research and verify such requirements and to adapt the document to their particular needs before using it.
• The results generated by AI features, as the information and/or data entered by the User to enable the AI to create what the User requests, specifically summaries and translations, are processed to provide results on an "as is" and "as available" basis. The Company does not guarantee the absolute accuracy, reliability, or completeness of these outputs, which may contain errors, inaccuracies, or "hallucinations" inherent to the technology. Therefore, the User is solely responsible for verifying the information before making decisions or taking actions based on such content, and the Company shall not be held liable for any inaccuracies or the User’s reliance on these AI-generated results. Users and/or Customers should not rely solely on AI-generated outputs to make legal, tax, financial, medical, employment, immigration, or other professional decisions. This disclaimer applies regardless of whether the AI-generated summary or translation is used for personal, professional, official, or legal purposes; the Company does not warrant that any AI-generated output, including translations of official or legal documents, accurately reflects the source content or is fit for submission to any third party or authority.
• The Customer will be solely responsible for any inaccuracy or misstatement of the information provided and the consequences thereof. To this effect, the User and/or Customer is the only one responsible for guaranteeing the lawful, truthful, updated, and complete personal data and private information included in the forms and in the content created and, when appropriate, shared to third parties. We recommend that you do not include sensitive personal data, legally privileged information, or confidential data belonging to third parties in the content you submit for AI processing. You are solely responsible for ensuring you have the right to share any content you provide to AI features.
• The Customer has shared with this Website documents and/or information that are subject to licenses and/or authorizations of its owners. Under no circumstances does the Company review, control, edit, and/or monitor the documents uploaded by the Customer.
• The access by third parties to the Personal Account of the Customer, due to the Customer's negligence and/or conscious sharing of information (e.g. passwords).

Disclaimer

The availability of the artificial intelligence models used in the Website depends on the third-party infrastructure services. We do not guarantee that any specific AI model will be available at all times, and model availability may be subject to interruptions, changes or substitutions without prior notice.

Our Customers may also contact us to request a refund, in accordance with the terms established in these Terms and Conditions. You can use the following channels to request a refund, through which our Customer Service team will tell you what information to provide in order to evaluate your case:

• Contact us
• info@lumr.com

Please note that

• Only the last subscription fee charged shall be refunded. The last “subscription fee charged” means, the subscription fee charged at the time the Customer requests the cancellation of the subscription. These amounts shall only be refunded with the explicit request of the Customer.
• Refund requests will only be accepted for payments made within the last one hundred and twenty (120) days as of the date of the request. Payments older than 120 days shall not be eligible for a refund.
• Once a refund request is approved, the refund shall be processed within ten (10) business days from the date the request was submitted.

Remarks

• In the event you contact us to request a refund, please be informed that, for security reasons, we may ask you to provide personal data and/or information to verify your identity and confirm that you are our Customer. Please note that this procedure is essential to process your request. For further information regarding how we process personal data, please check our Privacy Policy.
• If a refund request is approved, it will be made to the same payment method that you used to pay the Services. A confirmation email will be sent to you as soon as the refund has been issued. If for technical and/or operational issues it is not received, please contact us, so we can help you.
• The Company reserves the right to refuse refund requests in the event that it is detected that the Customer has taken undue advantage of the subscription plan and Services, e.g. in cases where the Customer has made several subscriptions (+1) in the last 12 months immediately preceding the date of the refund request, only one refund will be performed for the total number of subscriptions made.

If further information is needed concerning our Refund Policy, you can contact us at info@lumr.com.

If a Customer disputes a payment directly with their bank, card issuer, or payment provider (a “chargeback”) instead of first contacting our Customer Service team through the channels indicated in these Terms and Conditions, the Company reserves the right to suspend or close the Customer’s account while the dispute or investigation is pending.

This measure is without prejudice to the Company’s right to defend the disputed transaction before the relevant payment provider or financial institution, and does not affect any rights the Customer may otherwise have under applicable law. For information on how to cancel a subscription plan, or to contact us before initiating a dispute with your bank, please see the “Cancellation of Subscription Plans (Unsubscribe)” and “Customer Service” sections of these Terms and Conditions.

These Terms and Conditions shall be governed by and construed in accordance with the currently applicable Spanish laws and regulations.

In the case of disagreement between the Customer and the Company arising from these Terms and Conditions, both parties agree to submit their resolution, of their free choice and expressly waiving any other jurisdiction to which they may be entitled, to the competent Courts and Tribunals of the place of residence of the Customer.

The nullity, total or partial, of any of the provisions of these Terms and Conditions, will not affect the validity of the other provisions.

The non-exercise by the Company of any right provided or derived from these Terms and Conditions shall not be construed, under any circumstances, as a waiver of said right, unless explicitly and in writing waived by our Company or legal prescription of the action, that in each case corresponds to the applicable current legislation.

We have a 24/7 multilingual Customer Service team to facilitate communication between you and our Company. Customer Service will take care of your inquiries, suggestions, complaints, and/or claims regarding the services we offer through this Website, and, where appropriate, manage the cancellation requests received. Under no circumstances will our Customer Service team provide legal advice or recommend how a document should be completed, edited, or used.

You can contact our Customer Service team via the following means:

• Contact us
• info@lumr.com

Please be informed that, for security reasons, Customer Service may ask you to provide personal data and/or information to verify your identity and that you are our Customer, before proceeding to address your request. The requested data shall include: (i) registration email used in our Website; (ii) Transaction ID (which is provided in the payment confirmation email); (iii) last 4 digits of the credit/debit card used to purchase our services. For further information, please consult our Privacy Policy.

With reference to the above, it is important to note that, depending on the type of request made by the Customer, it will usually be answered and/or resolved immediately, while others will require internal procedures. The response to your request will be sent to the Customer’s email address provided when registering on this Website.

Be aware, we carefully process each individual query, so we will respond to you in the shortest time frame possible and, in any case, within the deadline established by the applicable laws and regulations. If you wish to dispute a charge, please contact our Customer Service team using the channels above before contacting your bank or card issuer. Please, see the “Chargebacks and Disputes” section of these Terms and Conditions for further information.